Hours and Services

Updated June 5 2020

 

Effective Monday, June 8, 2020, all Community First Guam Federal Credit Union member service center lobby teller and drive-thru services will be open from 9:00 AM to 4:00 PM, Monday to Thursday; 9:00 AM to 5:00P PM, Friday; and CLOSED on Saturday.

 

Due to social distancing requirements, in-person loan officer services and administrative contacts are by appointment only.

 

Face masks will be mandatory to enter and social distancing policies will be strictly enforced. Handwashing stations will also be made available to members prior to entry into the Service Centers.

 

ATMs are located outside all of our four Member Service Centers and are available to members 24 hours a day, 7 days a week.

 

Read letter from Community First President and CEO, Gerard A. Cruz

 

Visit our Loan Financial Assistance Programs page

 

Alternative Banking Channels

 

Members will continue to have access to accounts online and are encouraged to take advantage of our online banking, mobile app, or telephone banking services to conduct transactions. Contact our Call Center at 472-8210 for additional information on access to, and use of, these alternative banking channels. Information and updates on this situation can also be found here on our website.

COVID-19 Resources

 

Community First Guam Federal Credit Union is aware of and shares the community’s concerns surrounding the Novel Corona Virus 2019, or COVID-19. Here at your credit union, our staff will continue to follow the protocols recommended by the US Center for Disease Control (CDC) to actively do our part to reduce the risk of the spread of the virus, for your and our employees’ protection and well-being.

 

We also recognize that events such as this tend to cause heightened anxiety and fear in the community. To help combat the natural anxiety and fear, we encourage you to defer to established sources for information, e.g. Guam’s Department of Public Health (http://dphss.guam.gov/2019-novel-coronavirus-2019-n-cov/) and the US Center for Disease Control (CDC - https://www.cdc.gov/coronavirus/2019-ncov/index.html)

 

We will continue to maintain a clean and hygienic environment in each of our member service centers. We will also continue to monitor for any additional information regarding the coronavirus and let you, our members, know what this means for you and your credit union. These updates will be provided on our website or other delivery channels.

 

If you are concerned with limiting your contact or exposure to the public, you are invited to take advantage of our online, mobile or telephone banking system to conduct your transactions. You can contact our Call Center at 472-8210 for additional information on access to, and use of, these alternative banking channels.

 

Once again, according to the CDC, and consistent with all official updates being provided regarding COVID-19, we should take every day preventative actions to help prevent the spread of diseases, including:

 

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask.
    • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
    • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

 

Resources Links:

Center for Disease Control - https://www.cdc.gov/coronavirus/2019-ncov/index.html

Guam’s Department of Public Health – http://dphss.guam.gov/2019-novel-coronavirus-2019-n-cov/

World Health Organization- https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

 

Updated 4/10/20

 

Community First Federal Credit Unions employs enterprise grade security to ensure that your online transactions are confidential and secure and that your personal information remains personal.

238 Archbishop Flores Street, Suite 102, Hagåtña, Guam 96910

Telephone: (671) 472-8210 | Fax: (671) 477-5522

CommTEL Telephone Banking: (671) 472-5783 or 1(877) 472-5783 (From U.S. Mainland or Hawaii)

 

To report a lost or stolen card, please call the following numbers:

ATM Card:  1-800-523-4175, Credit Card: 1-800-991-4961, VISA® ATM/ Debit Card: 1-800-472-3272

 

To initiate a VISA® ATM/ Debit Card dispute for errors, unauthorized use, or fraud:1-844-771-9303

 

To report email abuse, malicious activity, or network issues please contact: postmaster@cfirstguam.com

Copyright © 2020 Community First Guam Federal Credit Union. All rights reserved.

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